In August 2003 a bill of law was passed to institute a person to help the people of Luxembourg to make formal complaints against state authorities such as different government departments, local authorities, as well as state-owned corporations. Since the actual introduction of the Ombudsman to the Luxembourgish people in 2004, former politician Marc Fischbach has filled this role.
In case of a disagreement with a procedure or decision made by one of the earlier mentioned public administrations, citizens of the Grand Duchy can complain to the Ombudsman about their possible unfair treatment. If the complaint is justified, the Ombudsman will try to advise and mediate on the citizen's behalf to solve the problem. The service is not solely available for people of Luxembourgish nationality, but to all people living in the Grand Duchy. Between October 2009 and the same month the following year, 983 complaints reached the Ombudsman.
Sources: Cour Grand-Ducal, ombudsman.lu, news.352